Michael Lavalée has served as both CEO and COO of Seasons Retirement Communities. He is the author of Connect, Care, Change: A Road Map For Authentic Leadership.
CONNECT, CARE, CHANGE: A ROAD MAP FOR AUTHENTIC LEADERSHIP was written primarily for leaders in customer service businesses. But when you understand the lessons this book contains, you realize every business is a customer service business. Every enterprise is a human enterprise. It doesn’t matter what product or service your company…
What is Your Authority Score?